Nokia Support Discussions Participation

Registration and Signing In

Browsing and Searching

Personalization

Starting a Topic and Posting Replies

Advanced Board Usage

Accepted Solutions

Kudos

Private Messages

What is Nokia Support Discussions all about?
Nokia Support Discussions is a meeting place for Nokia product owners. Here you can discuss Nokia products, ask for assistance from other phone owners and help others by providing solutions.

If you wish to get personal assistance from Nokia customer support by phone or email, please visit the "Contact Us" section of this website.

Even though Nokia does not provide direct customer support via these boards, people from many different Nokia departments actively follow these discussions. Constructive feedback is valued and always welcome.

We have a team of professional moderators who are monitoring the discussions. Their main duty is to oversee that all members play by our guidelines, but they may also post news and information coming from Nokia.

Read more about how Nokia monitors Nokia Support Discussions from our topic entitled Is Nokia listening?

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How does Nokia Support Discussions work?
Nokia Support Discussions provides a place for Nokia customers to discuss support topics and learn. At its heart are the message boards, where members post questions and answers.

Guests (un-registered visitors) may browse or search the boards for information. Registered members can post messages, track discussions, and get e-mail notifications on new posting activity.

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What is my role in Nokia Support Discussions?
You are essential to the community. By posting questions and sharing answers, not only do you contribute to a unique, customer-built knowledge base, but you also become part of a virtual support network extending across literally hundreds of thousands of potential users.

We encourage you visit often and participate. Come with your toughest issues - the chances are someone has a solution or can point you in the right direction. If you find a solution that works, let others know, and pass on your own tips and insights - you may just have the answer someone else has been looking for!

Please remember to thank fellow users who have assisted you. Show your appreciation by marking replies as accepted solutions, giving kudos to helpful messages, posting thank-you replies, or sending positive feedback to the Nokia Support Discussions team by Private Messages or by email to support.discussions@nokia.com.

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What is my responsibility in Nokia Support Discussions?
We want the community to be appropriate, friendly, informative, and fun for all users. The Discussions Guidelines sets forth rules and guidelines so that you know what is expected of you, and what you can expect from other participants, when using Nokia Support Discussions.
See Discussions Guidelines >>

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Why should I register?
Registration allows you to fully participate in the community. After you register, you can:

• Post new messages
• Post responses to existing messages
• Receive e-mail when someone responds to a specific post or thread
• Exchange Private Messages with other members
• Personalize your experience on the boards

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What can I do if I don't register?
Even if you don't register, you can still browse and read messages as a "guest." You can't interact with the other members or personalize the way boards are displayed.

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How do I register?
Discussions are accessed with your universal Nokia account, which can be used for a wide range of Nokia and Ovi services (see www.ovi.com for more information.)

You will also need to select a Discussions alias on top of your Nokia account. Your alias is the name that you will be known by in this community. It is also the only personal detail that is displayed to other Discussions users.

If you already have a Nokia account, start by logging in with your Nokia account details and proceed to choose a Discussions alias. Your alias is the name that you will be known in this community, and is the only personal detail that is displayed to other Discussions users.

Note that your Nokia account username and Discussions alias can be the same or different. You will always log in with your Nokia account username, but only your Discussions alias is displayed to other users.

If you do not have a Nokia account, simply click the Register link on the Main page and fill in the registration form to create a Nokia account and choose your Discussions alias.

If anything goes wrong in the registration, email us at support.discussions@nokia.com and we will try to help you out.

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What kind of information do I have to give when registering?
When registering, you will be asked to create a Nokia account user name and password, and choose your Discussions alias. You will also be asked some personal information - your name and email address - and asked to verify that you are of legal age and have read the terms and guidelines applying to the service. Once you have created a Nokia account, you can access a wide range of services at www.ovi.com with the same username and password.

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Why must I be 18 or older to register?
You must be 18 or over to ensure that your participation in Nokia Support Discussions is legal. Laws regarding copyright vary from country to country, and in order for you to be able to publish information on a Nokia website and take legal responsibility for that content, you must be 18 or over. If you are under 18, please have a parent or guardian to register for you.

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I registered, but I still cannot log in or post. What's wrong?
If anything goes wrong in the registration, email us at support.discussions@nokia.com and we will see what we can do. Note that in some areas of the community, like "Discussions Guidelines", only Nokia personnel can start new topics or post comments.

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How do I sign in?
Once you've registered and confirmed your registration, you can sign in to the community and begin personalizing your experience.

1. Click Sign in on any page, or go to the Main page.
2. Enter your Nokia account user name in the User Name field.
3. Enter your Nokia account password in the Password field.
4. Click Sign in.

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Should I use the same name for my Nokia account username and my Discussions alias?
That is possible and recommended, and it's certainly easier to remember them that way.

Some Ovi services now show your Nokia account username as your public identity. So if you want to keep your Discussions "personality" separate from these other services, you can use another name in this community. On the other hand, most people probably want to be known by the same name across all Nokia and Ovi services. It's up to you.

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Why do I need to accept cookies in order to use Nokia Support Discussions?
Nokia Support Discussions relies on cookies to assist with registration and activity tracking. All Nokia Support Discussions users must have cookies activated in order to use the site.

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What if I forget my Discussions alias?
If you've forgotten your alias, search for any previous posts that you might have made and try to locate the name. If that doesn't help, email support.discussions@nokia.com from the email address that you used when registering and we may be able to find out your alias.

If these steps don't help, you will have to register again and create a new alias.

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What if I forget or want to change my password?
You can change your password and manage your Nokia account details at http://account.nokia.com

If you've forgotten your password, or you just want to change it, you can set a new one by having the system send a reset link to your e-mail address.

1. Go to the Main page.
2. Click the "Forgot your password? >>" link on the page.

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I have already paired my accounts but I would now like to connect my alias to another Nokia account. Is that possible?
Yes, just email support.discussions@nokia.com with your account details. If possible, send the email from the address that is associated with your Nokia account.

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How are Nokia Support Discussions organized?
Nokia Support Discussions are categorized into several categories, such as Mobile Products, Software, Ovi and Mobile Media.

These categories contain boards such as Phones, Music and Connectivity. The discussions consist of the topics that participants have posted and replies to these topics.

You can view and directly access all of the boards directly from the main page of Nokia Support Discussions.

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What's the best way to look for information in the discussions?
If you're just browsing, click on a discussion that interests you and you will be directed to a list of all of the topics included in that discussion. Use the Previous and Next links to move through the topics.

If you're looking for an answer to a specific question, you may find it more effective to use the search function. Enter one or more relevant keywords and browse through the results to locate a topic that includes the information you're looking for.

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How do I search for information?
To search the Community, type keywords for your topic into the Search Discussions text box and click Go. A page of search results will be displayed. Browse the search results in the same manner you would a title.

To perform a more in-depth search, click the Advanced link. This search allows you to limit your query to a specific board, specific parts of the message (subject vs. body) and other advanced parameters.

You can also search for Community members by clicking the User Search link and using the search options on this page.

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How can I quickly find new posts that I haven't yet read?
Go to any board and click on the number in the column marked "New" for any topic. This takes you to the latest unread message in that topic. If the number is 0, there are no unread replies to that topic.

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How do I change the icon next to my name?
The icon (also known as an avatar) is a way to personalize your user name a bit.

1. Login to Nokia Support Discussions.
2. Click the Edit My Info link.
3. Click the Icons tab.
   A list of available icon categories will be displayed on the left side. When you click on a category, the icons in that category will display on the right.
4. Click on any icon to use it as yours. Your current icon always shows up at the top of the icons page.

Once you reach the rank of "Professor", you can create a custom icon by yourself and have that shown next to your user name. Please make it 60x60 pixels in size, and follow our general rules and guidelines when you create or choose your icon.

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What is a signature?
A signature is a predefined personal statement that appears at the bottom of every post you make. This can be, for instance, a personal motto or slogan. Keep it brief!

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How do I tell other users about me?

1. Login to Nokia Support Discussions.
2. Click the Edit My Info link.
3. Click the My Info tab.
4. Find the Public Profile section and fill in any fields you want to share.

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How do I start a new topic?
There are hundreds of thousands of posts in Discussions, so there's a good chance that someone has already asked the same question. It's a good idea to first try the search function with relevant keywords and maybe you'll find what you're looking for instantly.

If you can't find what you're looking for by searching, just go to the board you want to post on, and click the Start New Message link near the top of the message list.

On the Post Message page, you will see a Subject area and a Body area.

1. In the first field, the Subject field, type a title for your message.
   This is the only part of the message that shows up on the message listing page, so try to make it something that will be clear and concise. Use keywords about your topic.
2. In the second field, the Body field, type your message. Put details about your topic here. If you are posting on a technical topic, it is helpful to include all pertinent information regarding your inquiry in the body.
3. You can use the controls to change the fonts, colors, and other aspects of your message. You can add smiley faces using the smiley menu. And you can format the text at the character or paragraph level.
4. If you want, you can click Check Spelling to look for misspelled words, or you can click Preview Post to see what your post will look like on the boards.
5. When you are happy with your message, click the Submit Post button.
   Your message will be added to board and everyone else on the board will be able to read it.

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How do I reply to a message?
Use the Reply button in a message to write a response to a particular post. You'll see a screen similar to the Post Message screen. There are a few differences:

• When you reply to a post, the subject line will be filled in for you automatically. You can change it if you want.
• You can use the Quote Message button to paste the message to which you are replying into the body of your reply.

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How I edit or delete a topic that I have posted?
Once you post a topic, you have a ten-minute window to open it and edit your text, assuming that no one responds to it first. Once someone responds to it, you can no longer edit it.

Only moderators and administrators can delete a post.

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What are templates?
Templates are predefined content that you can set up and then easily insert into your posts and replies. For instance, if you want to include certain information about your phone model and PC operating system without having to type these in every time you post, create a template for them. A list of your templates appears in your post editor, so you can access them every time you are posting a new topic or a reply.

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How do I use templates?
To create a template:

1. Log into Discussions.
2. Click the Edit My Info link.
3. Click the Templates tab.
   Fields for entering up to 25 templates will be displayed.
4. In the Template 1 Title field, enter a short title for your first macro.
   The title should be short because it will show up in a pull-down menu. Make sure it is distinctive enough that you will remember which title belongs with which macro.
5. In the Template 1 field, enter the text you want to be able to paste. You can also use HTML in the field.
6. Enter any other templates you wish.
7. Click Save Changes.
   Your templates will be saved to your profile in the database.

1. Log into Discussions.
2. Navigate to a board where you want to post a message.
3. Click New Message.
   (Or, you can reply to an existing message by opening that message and clicking the Reply button.
4. Once the post message window has loaded, you will see a Templates menu.
5. Click in the Body field where you want to paste your text.
   If the text is short, you could also paste it in the Subject field.
6. Click on the Templates menu to open it.
7. Select the template you wish to paste.
   The text of your template will paste where you have your cursor.
8. Type any other text you wish in the message body.
9. Click Submit.

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What is the difference between a template and a signature?
If you set up a signature, it appears automatically at the bottom of every post you make. A template is content that you can select to include in your posts on a post-by-post basis, and you can include template text anywhere within your post.

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How do I use bookmarks?
Bookmarks are shortcuts to your favorite topics so you can easily find them again.
To bookmark a board:

1. Log into Discussions.
2. Go to the board you want to bookmark.
3. Open the Board Options menu and click Bookmark This Board.

1. Log into Discussions.
2. Open the topic you want to bookmark.
3. Open the Thread Options menu and click Add This Topic to My Bookmarks

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How do I use subscriptions?
If you add a topic to your subscriptions, the system will send you an e-mail every time someone replies to that topic.

To add a board to your subscriptions:

1. Log into Discussions.
2. Go to the topic to which you want to subscribe.
3. Open the Thread Options menu and click Add This Topic to My Subscriptions.

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How often are subscription emails sent out?
You can decide how often you receive subscription emails: every time someone posts, once a day, or once a week. You set this preference in the Subscriptions section of your Profile.

If you select the once a day or once a week options, a single email summarizing all activity on all posts, topics, or boards you have subscribed to is sent. This may be a good choice if you have set up multiple subscriptions.

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Where can I manage my subscription preferences?
You can manage several subscription preferences - such as email format, whether you receive just the subject of each post and reply or the subject and body, and delivery frequency - from the Subscriptions tab in your profile.

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How do I use the dashboard?
Your Dashboard is a little window that displays a lot of information. It is launched when you click your user name that appears near the top of most Discussions pages. The Dashboard displays:

• Your current icon.
  Click on it to choose another one.
• Your current statistics.
• A link to the Private Messenger.
  Click the envelope to launch the Private Messenger and reply to your messages.
• Your subscriptions and bookmarks, including recent activity.
  Click on a Subscription or bookmark to see what's new in those areas.
• Quick links to Search, your profile, and other things.

To launch your Dashboard, log in, then click on Dashboard. Note that Dashboard is not available on the Discussions main page.

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What is RSS and how do I use it?
RSS stands for "Really Simple Syndication." It is a way for you to get the latest content from this community, along with many other sites that you visit, all in one place. With an RSS feed reader, you subscribe to Web sites, and those sites feed you headlines so you can stay up to date. To use RSS, you'll need a feed reader. There are many free options. Once you have your feed reader set up, you can find RSS feeds in the community by going to a board, blog, thread, or message and selecting Subscribe to RSS Feed from the options menu. There you will see a preview of the feed. Most RSS readers give you a button to click at this point. Once you click it, the RSS feed will appear in your reader, and you will see new content from that section of the community whenever it becomes available.

If you use iGoogle, Google's personalized main page, you can add our Nokia Support Discussions "iGoogle gadget". Read more here >>

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What is an Accepted Solution?
Accepted Solutions is a way for you to choose the reply that best answers a question that you've posted. When you accept a solution, both the question and the solution get special icons and links that take you directly from the question to the answer and back again.

An Accepted Solutions icon also appears on boards and in search results so you can see which messages have solutions.

You can mark a solution as accepted only for questions that you've posted (you started the thread). Community moderators can also mark one of the replies to a message as an accepted solution.

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How do I mark a message as a solution?
If you've posted a question to Discussions, you can choose the reply that best answers your question and mark it as an accepted solution.

To mark a message as a solution:

• Click the Solution? icon on the reply.

• Choose Options > Unmark as Accepted Solution.

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What are Kudos?
Kudos is a new content rating system that lets you vote for the messages you think are the most useful or important.

When you give Kudos to a message, you are offering a thumbs up for good content and a pat on the back to its author. Your Kudos help to boost the value of certain messages and enhance the reputation of their authors.

Giving Kudos is as easy as a single click, but the impact of Kudos ripples across the community.

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How do I give Kudos?
You can give Kudos to any posts in the community, except for your own.

To give Kudos to a message and its author:

• Click the Kudos! badge on the message.

• Choose Options > Revoke My Kudos from this Message.

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How can I see which messages or authors have received the most Kudos?
There are usually two Kudos leaderboards -- one for authors and another for messages -- on the community's front page. The author's leaderboard shows who has received the most Kudos. The message leaderboard showcases the most Kudoed messages.

Links from the front-page leaderboards take you to the full leaderboard pages.

To view the Top Kudoed Messages leaderboard:

• Click the view all link from the front page module.

• Click the view all link from the front page module.

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How can I see who else has given Kudos to a message?
Want to know who thinks a message is good? It's easy to kind out which regular community members and community experts have given Kudos to a message. Kudos that come from community experts carry more weight -- literally -- than those that come from brand new members.

To see who's given Kudos to a message:

1. Go to the message page.
2. Click the Kudos! total.
   The Who Kudoed this Message page shows you all the community members who've given Kudos to the message.

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Why can't I give Kudos to some messages?
There are a few reasons why you might not be able to give Kudos to a post.

• You've already given Kudos to this message (you can only give them once).
• You wrote the message (you can't Kudo your own messages).
• Your community manager has turned Kudos off for a message or a topic.
• Your community manager has frozen Kudos for this message. You can still see how many Kudos the message has received, but you can't Kudo it any more.

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Where did the Kudos number go?
Sometimes a message gets so many Kudos that we run out of space to show the number. When that happens you'll see a Hot Kudos symbol or icon instead of the Kudos count on the Kudos badge.

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What is the Private Messenger?
The Private Messenger allows you to send private notes to other members of Discussions. Private Messenger has two big advantages over e-mail:

1. You don't have to know the other member's e-mail address to send the note. (Also, you don't have to reveal yours.)
2. Private Messenger is more interactive than e-mail. It's easier to hold a quick conversation through it.

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How do I send a private message?

1. Log into Discussions.
2. Click the Messages link
3. In the private messenger window, click Compose New Message.
   If you have created a Friends List, and you want to send a message to a listed friend, click the Friends tab and click the Send Message icon beside the friend's name.
4. If you want to send a message to someone not in your Friend List, type the person's user name in the Send To field.
5. Type the subject of your message in the Message Subject field.
6. Type the body of your message in the text editor area.
7. Click Send Message at the bottom of the page.
   The message will be sent to the other user. The message will also appear in your Outbox.

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How do I read a private message?

1. Log into Discussions.
   If you have any new messages, a yellow envelop icon will appear next to the Messages link and the number of new messages will be indicated.
2. Click the Messages Link.
   The Private Messenger window will be displayed.
3. Click the Inbox link.
   Your Inbox will be displayed.
4. Click the Subject of the message you want to read.
   The full message will be displayed.
5. After you have read the message, you can click on links to Reply to the message or Delete the message buttons at the bottom of the page.
   You can also click on the Add User to Friends List link to add the sender to your Friends List.
   Or, if you don't want this user to send you any more messages, you can click on the Add User to Ignore List link to add the person to your Ignore List.

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How do I reply to a private message?

1. Log into Discussions.
2. Click the Messages Link.
3. Click the Inbox link.
   Your Inbox will be displayed.
4. Click the Subject of the message you want to read.
The full message will be displayed.
5. Click the Reply link at the bottom of the window.
   The Send Message window will be displayed with the Send to and Subject fields pre-populated.
6. Enter your message in the Note field.
7. Click Send Message.

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How do I delete a private message?
While reading a message, you can click the Delete link at the bottom of the window to delete the current message.

While viewing your Inbox, you can delete several messages at once by checking the check boxes next to the messages you want to delete, then clicking Delete Checked.

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How do I see private messages I've sent to others?
When in the Private Messenger, click the Outbox link to see all the messages you sent to others.

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What is my Friends List and how do I add users to it?
When you send a message in the Private Messenger, all your friends will appear in a drop-down menu that you can select from. You can then send one of them a message without having to type their user name into the Send to field.

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What is my Ignore list?
Your Ignore list allows you to block private messaging from users you consider a nuisance. Hopefully you will never have to use it.

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